The Perfect Order: Overcoming Roadblocks in Last Mile Delivery Experience
Although it’s almost universal that supply chain leaders consider customer experience to be important, only 5% feel fully confident that their systems and technology can help them. In our newest...
View ArticleFree Freight RFP Template
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View ArticleRetail TouchPoints: Shipping Efficiency Tech Guide
Learn how to create unified systems, from leveraging stores to automating warehouses in order to improve shipping efficiency in your supply chain. The post Retail TouchPoints: Shipping Efficiency Tech...
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Improving Your Delivery Experience: Metrics That Matter
You can’t improve what you don’t measure. The customer experience (CX) is now front and center in the supply chain, and over two-thirds of SCM leaders are held accountable to CX performance, in...
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Last Mile Delivery Wars: How To Keep Your Promises and Win With Reliability
It’s no secret that shoppers want ‘fast and free delivery’ or that Amazon has the resources to deliver more items at a faster rate. But does this mean that every retailer will be forced into a race to...
View ArticleStronger than Ever: Amazon’s Momentum and Retailers’ Moment of Opportunity
We all know that Amazon dominates online commerce, thanks to its ruthlessly efficient fulfillment network. But when the COVID-19 pandemic upended the retail industry last year, even the mighty Amazon...
View ArticleConvey has been recognized as a Challenger in Gartner 2021 Magic Quadrant for...
Gartner defines the real-time transportation visibility platform (RTTVP) market as those vendors offering platforms that provide commercial customers and consumers with real-time insights into their...
View ArticleSupply Chain Struggles Go Mainstream: What Brands Need to Know About 2021...
Convey surveyed over 1,300 U.S. consumers to uncover expectations of and plans for holiday shopping in 2021. The results make it clear: this year’s shoppers feel the lasting impact of COVID-19 on the...
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Expect Delays – Holiday Shopping Habits That Brands Need to Know Now
Experts are projecting eCommerce sales to account for 18.9% of total 2021 holiday sales this year, up from 17.5% in 2020*. With surging eCommerce demand and limited shipping capacity, how are brands...
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